Last updated: July 19, 2026
Proseek, LLC ("we," "us," or "our") is a fitness guidance platform where coaches create session slots, athletes book and pay for those sessions, and both interact through the app. This Privacy Policy explains what information we collect, how we use and share it, and how you can contact us with questions or requests. The policy applies to all users of Proseek across our web and mobile applications.
This policy describes our practices regarding personal information collected through the Proseek web and mobile apps and related services.
We collect the following categories of personal information to operate and improve the service and to enable discovery, booking, communication, and session delivery:
We do not use the personal information above for third-party advertising, and we do not sell it. We use bot-protection (Cloudflare Turnstile) on certain forms and error monitoring (Sentry) for reliability; these may process limited technical data such as IP address. We do not currently run product analytics that build behavioral profiles; if we add analytics in the future, we will update this policy and communicate the change.
We use the collected information to:
We do not sell or share personal information for advertising purposes. We share information only with service providers that process data on our behalf to deliver the platform, and where legally required:
These providers may process data in jurisdictions (primarily the United States) according to their own infrastructure and policies.
We retain account information, messages, calendar-related records, media, and payment identifiers for as long as your account remains active. There is no automatic deletion based on inactivity; data is retained until you request deletion. Upon a valid deletion request (see Section 9), we will purge your data within a reasonable period, unless retention is required for legal compliance or to resolve disputes.
We implement reasonable administrative and technical safeguards to protect personal data. Proseek runs on Supabase and modern cloud infrastructure, using row-level security (access controls that restrict each user to their own data), encryption in transit (HTTPS/TLS), scoped storage access, and least-privilege internal access. Sensitive operations (payments, approvals, moderation) run through server-side functions, and sensitive identifiers are handled securely. No system is perfectly secure, but we follow industry best practices to minimize the risk of unauthorized access or data leakage.
Proseek and its service providers store and process data on cloud infrastructure that is primarily located in the United States. If you access Proseek from outside the United States, your information will be transferred to and processed there. Underlying third-party services (e.g., Stripe, Google, AWS) may process data in additional jurisdictions according to their own policies; please review their privacy practices if you need to reconcile that with your compliance requirements.
If you want to:
you can delete your account directly in the app (Account → Delete account), or email us at ops@proseek.org with a clear description of your request. We will respond in a reasonable timeframe and process deletion requests as described in Section 6.
Proseek is not intended for children under 16. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 16 without parental consent, we will take steps to delete it.
We may update this policy from time to time. The "Last updated" date at the top will reflect the latest revision. Significant changes will be communicated via the app or by updating this page.
For any privacy-related questions or to exercise your rights, contact us at ops@proseek.org.